Shipping policy

SHIPPING & PICKUP POLICY

Effective Date: September 11, 2026

At Favor’d XOXO, every order is prepared with care, and many of our products are customized specifically for your event. Please review our shipping, processing, and pickup policies before placing your order.

By placing an order with Favor’d XOXO, you agree to the following policies.

1. FULL PAYMENT REQUIRED

100% payment is required upfront for all orders.

Your order is not confirmed and does not enter our production queue until full payment has been successfully received.

We do not begin purchasing supplies, designing, customizing, or producing unpaid orders.

NO PAYMENT = NO CONFIRMED ORDER = NO PRODUCTION.

2. PROCESSING & TURNAROUND TIME

Turnaround time begins only after:

1. Full payment has been received; and

2. All required customization information has been submitted.

This includes any required names, dates, photos, logos, colors, themes, wording, quantities, sizes, or other customization details.

If a design proof is required, production may not begin until the proof has been approved.

Turnaround times provided by Favor’d XOXO are estimates unless a specific completion date has been expressly guaranteed in writing.

Please order as early as possible for time-sensitive events.

3. CUSTOMER DELAYS

Customers are responsible for submitting all required information and responding to design questions or proof requests promptly.

If we are waiting for customization details, photographs, approval, or other information from you, your turnaround time may be extended.

Favor’d XOXO is not responsible for missed deadlines caused by customer delays.

4. SHIPPING

Shipping is available for eligible Favor’d XOXO orders.

Processing/production time and shipping/transit time are separate.

The estimated delivery date shown by a shipping carrier does not necessarily represent the date your custom order will be completed.

Once production is complete, your order will be prepared for shipment and transferred to the selected shipping carrier.

Carrier transit times are estimates unless the carrier expressly provides a guaranteed service.

5. EVENT DATES & ORDERING EARLY

Customers are responsible for ordering early enough to allow sufficient time for:

Production + customization + shipping + potential carrier delays.

Providing your event date does not automatically guarantee delivery by that date.

If your order is needed for a birthday, party, wedding, celebration, trip, or other time-sensitive event, we strongly recommend allowing additional time between your expected delivery date and the actual event.

Favor’d XOXO is not responsible for a missed event caused by an order being placed too late, customer response delays, incorrect information, shipping carrier delays, weather, or circumstances outside our reasonable control.

6. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your:

Name, street address, apartment/unit number, city, state, and ZIP code before submitting your order.

Favor’d XOXO is not responsible for packages delivered incorrectly because of an address entered incorrectly by the customer.

If you notice an address error, contact us as soon as possible.

Address changes are not guaranteed once an order has been shipped.

7. RETURNED PACKAGES

If a package is returned to Favor’d XOXO because of an incorrect or incomplete address, failed delivery, or another customer-related delivery issue, the customer will be responsible for any additional shipping charges required to resend the package.

Original shipping charges are not refundable.

8. SHIPPING DELAYS

Once your package has been accepted by the shipping carrier, transit delays may be outside Favor’d XOXO’s control.

Delays may occur because of weather, holidays, carrier volume, transportation disruptions, incorrect addresses, or other circumstances.

A carrier delay does not automatically qualify an order for a refund.

We will provide reasonable assistance when possible if a shipping issue occurs, but we cannot guarantee a carrier’s delivery schedule.

9. LOST OR MISSING PACKAGES

If tracking indicates that your package is delayed, missing, or otherwise experiencing a carrier issue, please contact the applicable shipping carrier and Favor’d XOXO as soon as reasonably possible.

If tracking shows a package as delivered but you cannot locate it, check the delivery area, household members, neighbors, leasing office/front desk where applicable, and contact the carrier.

Favor’d XOXO will reasonably assist with available shipping information or a carrier claim when appropriate, but we cannot guarantee replacement or reimbursement for packages confirmed as properly delivered by the carrier.

10. DAMAGED SHIPPING ORDERS

Please inspect your order promptly after delivery.

If your package or products arrive materially damaged, contact Favor’d XOXO as soon as possible and provide:

Your order number, photographs of the shipping package, photographs of the damaged item(s), and a description of the issue.

Please keep the original packaging while the issue is being reviewed.

Favor’d XOXO will review the circumstances and determine the appropriate resolution based on the nature of the damage and applicable law.

11. LOCAL PICKUP

Local pickup may be available for eligible orders.

If you select or arrange local pickup, Favor’d XOXO will provide pickup instructions once your order is ready.

Please do not arrive for pickup until you have received confirmation that your order is complete and ready.

Submitting payment or receiving an order confirmation does not mean your order is immediately available for pickup.

12. PICKUP TIMES

Customers are responsible for arriving during their confirmed pickup timeframe.

If you are running late or cannot make your scheduled pickup, please contact Favor’d XOXO as soon as possible.

Rescheduling is subject to availability.

Repeated missed pickup arrangements may require a new pickup time based on our availability.

13. PICKUP LOCATION

For safety and privacy, specific pickup instructions may be provided directly to customers after their order is ready.

Customers should follow all instructions provided for pickup.

Please do not arrive unannounced or outside of your scheduled/approved pickup time.

14. ORDER INSPECTION AT PICKUP

Customers are encouraged to review their order promptly at pickup.

If you notice a material issue with your order, notify Favor’d XOXO as soon as reasonably possible.

Minor handmade or customization variations do not necessarily constitute defects.

15. UNCLAIMED PICKUP ORDERS

Once you have been notified that your order is ready, you are responsible for arranging and completing pickup within a reasonable timeframe.

Failure to pick up an order does not cancel the purchase and does not automatically qualify the order for a refund.

Customized and personalized orders cannot simply be restocked or resold because a customer fails to pick them up.

Favor’d XOXO may contact customers regarding orders that remain unclaimed for an extended period.

16. SWITCHING FROM PICKUP TO SHIPPING

If you originally selected local pickup and later request shipping, shipping may be available depending on the product.

The customer will be responsible for all applicable shipping and packaging charges before the order is shipped.

17. RUSH ORDERS

Rush service may be available depending on our production schedule.

Rush orders may require an additional fee.

A rush production fee covers expedited production and does not automatically guarantee expedited carrier delivery unless expedited shipping is also purchased and expressly confirmed.

Customers must still submit all required customization information and approvals on time.

18. ALL SALES FINAL

Favor’d XOXO customized, personalized, handmade, and made-to-order products are generally FINAL SALE once production or order-specific purchasing has begun.

Shipping delays, failure to pick up an order, event cancellation, or a customer no longer needing an order do not automatically qualify the purchase for a refund.

This policy does not limit rights or remedies that cannot legally be waived.